1. Project-specific terms
The applicable proposal, quotation, invoice terms or signed agreement should state the payment schedule, cancellation conditions and any refund eligibility for that engagement.
2. Work already performed
Where work has started, amounts relating to completed work, approved milestones, reserved resources or delivered materials may be treated according to the accepted project terms. This page does not create a blanket refund promise.
3. Third-party and pass-through costs
Advertising spend, domains, hosting, software, licences, platform charges or other third-party costs may be subject to the third party's own rules and may not be recoverable once purchased or consumed.
4. How to raise a request
Use the contact page and include the project or invoice reference and a clear explanation of the request. The request can then be reviewed against the applicable project terms and work completed.
5. If documents differ
For a paid project, the specific written terms accepted for that project should take priority over this general website information where they address the same subject.